Shipping Policy

Shipping Policy

Effective date: October 14, 2026

Order processing

Orders are processed within 2 to 3 business days (excluding weekends and holidays) after you receive your order confirmation email. You will get another notification when your order has shipped.

Shipping rates and delivery

Free standard shipping on orders delivered within the continental United States, with no minimum order. If you need delivery outside the continental United States, please contact us before ordering so we can confirm availability and any additional cost.

Large and oversized items. Grills, outdoor kitchen islands, fireplaces and other large products may ship by freight carrier. If your order ships by freight, the carrier will contact you to schedule delivery, so please keep your phone nearby.

Inspect your delivery. Please check for visible damage before signing, and note any damage on the delivery receipt. Then contact us within 48 hours of delivery, with photos, so we can help. See our Return and Refund Policy for details.

Delivery estimates are not guaranteed and can be affected by order volume, weather or carrier delays outside our control. For up-to-date tracking, use the link in your shipping notification, or visit the carrier's website.

Digital products

Digital products, such as our cookbook, are delivered electronically after purchase. Nothing is shipped, and no shipping charge applies.

Order cancellations

If you need to cancel an order, contact us immediately. We cannot guarantee a cancellation, and an order that has already shipped cannot be canceled. Please see our Return and Refund Policy for the return process.

Questions about your shipment?

Call 707-543-1972 or email support@grillhavenhq.com.

GraeGroup, 2500 Regency Parkway, Cary NC 27518