Payment Policy

Payment Options

Effective date: October 14, 2026

Accepted payment methods

We accept Visa, Mastercard and American Express credit and debit cards, plus Affirm monthly payments. Choose your method at checkout and your payment is processed through an encrypted, PCI DSS compliant payment gateway. You will receive an order confirmation email once payment is approved.

Affirm

Pay over time with Affirm. Select Affirm at checkout, sign in to your Affirm account, confirm the plan and you will be returned to our site with your order details.

Rates from 0–36% APR. Payment options through Affirm are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. CA residents: Loans by Affirm Loan Services, LLC are made or arranged pursuant to a California Financing Law license. For licenses and disclosures, see affirm.com/licenses. For example, a $800 purchase could be split into 12 monthly payments of $72.21 at 15% APR. More information: affirm.com/disclosures.

Security

Our checkout uses SSL encryption to protect your personal and financial information. We do not store your full card number. See our Privacy Policy for how we handle your data.

Currency

All transactions are processed in USD. If your bank account uses a different currency, your bank may apply conversion rates and fees.

Payment confirmation

After payment you will receive an order confirmation email and a digital receipt. If you do not receive it within 1 hour, check your spam folder or contact us.

Fraud prevention

We may perform verification checks and request additional information before accepting an order. Orders suspected of fraud or unauthorized activity may be investigated and canceled.

Changes to payment options

We may add or remove payment methods at any time. Updates will be posted on this page.

Questions?

Email support@grillhavenhq.com or call 707-543-1972, Monday to Friday, 9 AM to 5 PM EST.

GraeGroup, 2500 Regency Parkway, Cary NC 27518